AYESHA's CV
Profile summary
Retail operations professional with experience across 2 key organizations, specializing in retail management, inventory control, and customer service. Managed store operations, vendor relations, and staff administration across multiple retail concepts while maintaining quality and safety standards. Committed to delivering reliable service and supporting daily site execution.
Career highlights
Operations Management: Managed convenience store operations across multiple retail concepts, frontline operations, back of house management, staff administration, inventory management and store profit and loss accountability.
Vendor Relations: Managed vendor relationships on a daily basis, overseeing product turnover, stock inventory, out of stock reporting, order processing along with store merchandising.
Customer Service: Handled complaints, claims, and returns while ensuring adherence to quality standards to support customer service operations.
Key skills
Professional experience
Directs customer service operations within the exchange and returns department, managing complaint resolution workflows and inventory control protocols to maintain service standards.
- Inspect returned goods and records after sales transactions while adhering to safety and security procedures.
- Identify customer needs prior to processing transactions to provide accurate and timely resolutions.
- Apply inventory control guidelines during the handling of exchanges, returns, and related claims.
- Educate customers on product features and services using available store resources.
Directed convenience store operations across Zoom Metro and Zoom Petrol Station concepts in multiple regions, maintaining oversight of site management, stock inventory, and operating expenses.
- Managed 50+ vendors daily, coordinating product turnover, stock inventory, ordering, returns, and receiving processes.
- Oversaw site staff administration, including rosters, scheduling, leave planning, training, performance evaluation, and task delegation.
Guided daily store operations in the UAE, managing site inventory control, supplier deliveries, and ISO quality standards to support financial targets.
- Executed cashiering operations through the point of sale system while maintaining store merchandising standards.
- Monitored stock levels, verified and received supplier deliveries, and checked for expired or damaged items.
Education
Management